• Minimizing Windows
• Shut Down
• Multi-Tasking
• Floppy Disk Space
• Zip Drives
• File Management and Data Backup
• Document Scraps
• Shortcut to the Desktop

Word 97/2000/2002

• Highlighting Text
• The Highlighter Icon
• Copy and Paste
• Formatting Text
• Spell Check
• Spell Check Options for Capital Letters
• Templates
• Header and Footers
• Page Numbering
• Underlining
• Aligning Decimals
• Changing the Default Font Size
• Quick Document Access
• Headers and Footers
• Line Spacing
• Insert vs Overtype
• Formatting Shortcut
• AutoCorrect
• What' This
• Preview Before Opening
• Viewing your Documents in Larger Type
• Navigating your Word Documents
• Using the Selection Bar
• Keyboard Shortcuts
• Adding Bookmarks
• Shortcut Menus
• Floating Toolbars in Word and Excel
• Changing Case
• Table of Contents (2002 only)
• Using the Scrollbar Buttons

Excel 97/2000/2002

• Navigating the Worksheet
• Naming Worksheets
• Formatting Zip Codes
• Organizing Excel Worksheets
• Selecting Non-adjacent Cells 
• Creating Multiple Sums 
• Displaying Formulas
• Workbook Fonts
• Closing Multiple Workbooks
• Shrink to Fit
• Printing Gridlines
• Wrapping Text
• AutoComplete
• Using Go To

Internet

• Adding Bookmarks in Netscape
• Deleting Bookmarks in Netscape
• WebSite for Accurate Time
• Adding Group Mailing Lists in Netscape
• Deleting Netscape Email Messages
• Restoring Messages from the Trash Folder in Netscape
• Netiquette
• Help on the Microsoft Web Site
• Creating Folders in Netscape E-Mail
• Removing "Out of Office Assistant" in Netscape
• Changing Settings to Reflect New Domain
• Adding Signatures in Netscape E-Mail
  

Utilities

• Norton AntiVirus
• Norton AntiVirus Live Update
• File Extensions
• Selecting Multiple Items in a List

Telephony

• Voice Mail Features
• Redial
• Cellular Phone Break Up