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Appendix

What does the Information Technology (IT) Department do?

The Information Technology Department is available to all faculty and staff to deal with the following issues:

• PC, Printer, Monitor, Mouse - not operating properly
• Unable to make network connection to Internet, Infonet, Colleague, Email
• Desktop application questions for Word, Excel, Powerpoint and Outlook
• Report a computer or network related problem in any PC lab
• "Log-in" directions for Colleague, Email, Network, Campus Cruiser

Getting Help from the IT Department

The Help Desk extension is #4251 or HELP. The Help Desk operates Mon-Fri from 8:00 AM - 4:00 PM.  The line is answered by highly skilled Help Desk Support Specialists.  They will attempt to help you solve your problems over the phone.  If the problem needs to be addressed by other IT staff, the call will be logged in and addressed in the order in which it was called in.

IT Help with Campus Cruiser and WebAdvisor

Faculty who have Campus Cruiser or WebAdvisor questions can call the main Help Desk at Ext #4251.  If you call after business hours, there is voice mail and your call will be returned during business hours.  The volume for this line is great during grading periods.

The Help Desk has created a document that has the most frequently asked questions about Campus Cruiser and WebCT.  This can be accessed at:

http:///infonet.middlesex.edu/Admin/IT/HelpDesk/CCFAQ's.pdf

Note:  Over the past few years, the College has introduced an array of
          new technologies.  To help faculty become familiar with the
          various options available to them and how to trouble shoot, when
          necessary, the IT Department has prepared the following
          orientation "GO TO" summary to help direct you to the proper
           area for help  for the quickest response. 

"go to summary"

General Technology Issues - All Faculty and Staff Contact the IT Help Desk at Ext #4251 or Help_Desk@middlesexcc.edu for:

• PC, Printer, Monitor, Mouse - not operating properly
• Unable to make network connection to Internet, Infonet, Colleague, Email
• Desktop application questions for Word, Excel, Powerpoint, Outlook
• Report a computer or network related problem in any PC lab
• "Log-in" directions for Colleague, Email, Network, CampusCruiser

Forgotten Password - all Faculty and Staff:

For Colleage;                 "Password Change Request Form"
                                      (available at IT office and on Infonet)

For Exchange Email        "Password Change Request Form"
                                       (available at IT office and on Infonet)

For CampusCruiser/
WebAdvisor                    Call Help Desk at Ext #4251

Access Campus
Network from PC             Call Help Desk at Ext #4251

For Screen Saver              Call Help Desk at Ext #4251

For PC Boot Password     Call Help Desk at Ext #4251

For WebCT                      Call Instructional Designer at Ext #2618

New Account Requests - All Faculty and Staff

Colleague                           "Colleague Use Application"
                                          (available at IT office and on Infonet)

Email                                   "Email ID Application Form"
                                           (available at IT office and on Infonet)

CampusCruiser/
WebAdvisor                          See Department Head to make sure you
                                             are added to Colleague as faculty.  An ID
                                             and password will automatically be
                                             generated for new faculty

Classroom Multimedia Equipment

Classroom Projector
Problems or Questions            Media Services at Ext # 3224

Classroom Smart Board
Problems or Questions             Media Services at Ext #2618

NOMAD Problems or
Questios                                   Media Services at Ext #3224

To Turn on Classroom
Data Jack                                  Help Desk at Ext #4251

Instructional or Training Questions

Colleague;

Call Appropriate Colleague Model Owner:

• Student Systems
  Registrar's Office                  Ext #4153
• A/P, Budget, GL-
  Business Office                     Ext # 2573
• Purchasing                            Ext # 2518
• AR-Bursar                            Ext # 2638
• Admissions                           Ext # 7796
• Financial Aid                         Ext # 2524
• Student Advising                   Ext # 2596

Email

• Help Desk                             Ext #4251

CampusCruiser

• Faculty-Try the context sensitive Campus Cruiser Online Help first.  Campus Cruiser provides a comprehensive online Help facility that answers most questions
• For faculty/student pedagogy/electronic classroom use and issues;
  Instructional Designer at Ext #2618
• Grade Book;
  Instructional Designer at Ext #2618

CampusCruiser/WebAdvisor Tab:

• Grading (Midterms and Finals)     Registrar's Office Ext #3127
• Early Warning System use of
  Grading                                       Counselor & Career Services #2595

Class Roster                                       Registrar's Office Ext 3127
My Class Schedule                             Registrar's Office Ext # 3151
Search for Classes                              Registrar's Office Ext #3151
Financial Aid                                      Financial Aid Office Ext # 2524
Make a Payment                                Bursar Office Ext #2638
Advisees                                            Advising Office Ext #2596
My Advisees                                      Advising Office Ext #2596

High Speed and Volume Duplication

General Questions or Issues                 Ext #2537
How to Use
"CopyCenter@middlesexcc.edu"          Ext #2537