| Confronting Conflict with Confidence |
- Get control and build your self-confidence even in the most difficult emotionally charged situations.
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| Create Presentations That Captivate Audiences |
- Learn and practice presentation skills that will captivate small or large audiences.
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| Creating Classic Customer Service |
- Learn what it takes to master the classic method of customer communication.
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| Creative Connections: Where Creativity & Innovation Come Together |
- Strengthen and enhance creative and innovative thinking skills while learning how to utilize creativity in the workplace.
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| Customer Service on the Line: Servicing Customers by Phone & E-Mail |
- Learn how customer service should really be delivered over the telephone and by e-mail in order to create an outstanding first impression for your organization.
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| Defusing Difficult Customer Situations |
- Find out how to deal with problem customers and situations.
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| Executive Ethics and Leadership |
- With increased scrutiny and greater accountability comes the need for more effective communication and leadership in business ethics.
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| Executive Teaming |
- Find out how strategic teamwork among executives can result in greater benefits for business and the bottom line.
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| Improving Interpersonal Communication Skills with Others |
- Enhance your interpersonal skills, abilities and behaviors in order to gain more confidence and credibility with co-workers.
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| Listening: A Top Priority in Business |
- Improve your listening skill, attitudes and behaviors for successful job performance.
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| Stress Reduction For Good Health |
- Reduce stress and learn to control harmful stress caused by tension, fatigue and the demands and pressures of life and work.
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| Supervising People: Getting Things Done Through People |
- New supervisors and supervisors with little or no formal training will learn the fundamental skills to effectively manage people.
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| The Administrative Professional as Supervisor |
- Gain the knowledge, skills and confidence to supervise other support staff.
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| Transitioning into Supervision: The Critical Shift |
- Make the shift from worker to supervisor as smoothly as possible by understanding the change in your role and responsibilities.
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