New Certificate Program in Computer Help Desk Administration
Beginning in January, a new program offered at Middlesex County College will train workers to become Help Desk Administrators. Graduates of the program will staff computer help desks and call centers.
"This is a booming field," said Frank Burke, chairperson of the Computer Science Department. "For example, one company, Vonage, is anticipating hiring 100 people per month. Computer support is one of the top 20 growth areas in Middlesex County, and help desk administration is a significant part of that field."
Students take courses in communications, customer service, help desk technology, and specific technical areas. For this spring, those areas are the Internet, the PC, Microsoft Windows and Office.
To pursue Help Desk Administration, students must have taken at least one of three computer courses: CSC 105, Computer Applications and Systems; CSC 106, Intermediate PC Applications with Programming; or BUS 107, Computer Applications for Business. English Composition I is also a prerequisite. Once the prerequisites are completed, the certificate program can be finished in two semesters.
"There is a huge job opportunity here," Professor Burke said. "These are good jobs with good wages. We anticipate being able to provide able and competent people to fill them."
For more information on the program, please call the Office of Admissions at 732-906-4243 or the Computer Science Department at 732-906-2526.
