Web Browser Compatibility & Configuration
(Internet Explorer, Netscape, & AOL)
There are known issues relating to how certain browsers interface with WebCT. Therefore, we recommend the following browser settings to work with WebCT CE.4.1
Checking Your Browser
You should check that your browser is setup for use with WebCT CE 4.1 by following the instructions below (for more details also see the WebCT Browser Tune-up Page).
1. Use a Supported Browser |
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Netscape 6.2.x see notes and 7.0 (PC) |
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Netscape 6.2.x see notes (OS 9.x and OS X) and 7.0 (OS X.1 and OS X.2) |
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Internet Explorer 5.0 to 6.0, except 5.5 Service Pack 1 (PC) |
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Internet Explorer 5.1 (OS 9.x and OS X.1) and 5.2 (OS X.1 and OS X.2) |
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AOL 7.0 and 8.0 (PC) |
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AOL OSX |
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Netscape 6.2.x may require an updated Java plug-in for use with WebCT . Read more in the WebCT Support Knowledge Base. |
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In Internet Explorer 4.0 and higher |
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You will need to have Java software installed in order for certain areas of WebCT to function properly. Follow these steps:
Get Java. Go to the Sun Java site, and click Download Java Software. Follow the online instructions.
In addition, you will need to perform the following adjustments: |
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- Select Tools then choose Internet Options
- Select the Security tab
- Click the Custom Level button
- Scroll down to Java Permissions and choose either Low, Medium or High safety
- Click OK
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In Netscape Communicator (Navigator 4.5 and higher): |
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Select "Edit" then choose "Preferences" |
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Click the + sign next to "Advanced" to see more options |
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Select "Cache" |
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Select the "Every Time" radio button at the bottom |
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Click "OK" |
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In Internet Explorer 4.0 and higher |
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Select "Tools" then choose "Internet Options" |
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Select the "General" tab |
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Select "Settings" from Temporary Internet Files |
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Select the "Every Visit to the Page" radio button |
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Click "OK" |
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Turn off Anonymous Logon |
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In Internet Explorer 4.0 and higher |
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Select "Tools" then choose "Internet Options" |
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Select the "Security" tab |
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Select "Custom level" |
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Scroll down to "User Authentication" settings |
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"Logon" options |
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Select the "Automatic logon only in Intranet zone" radio button |
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Click "OK" |
5. Enable Cookies
You may need to enable cookies in order to log in to WebCT. Note for WebCT administrators: If you are using WebCT Campus Edition with ticket-based authentication, client browsers must have cookies enabled.
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IE 4.x |
- Select View then choose Internet Options
- Select the Advanced tab
- Scroll down to the Security section and then find Cookies
- Select Always accept cookies
- Click OK
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IE 5.x |
- Select Tools then choose Internet Options
- Select the Security tab
- Click the Custom Level button
- Scroll down to the Cookies section
- Set Allow cookies that are stored on your computer to Enable
- Set Allow per-session cookies to Enable
- Click OK
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IE 6.x |
- Select Tools then choose Internet Options
- Select the Privacy tab
- Enable Cookies:
- If using a default setting, move the slider to select any of the following privacy settings:
- Medium High
- Medium
- Low
- Accept all cookies
- If using a custom setting:
- Click the Advanced button
- Select Override automatic cookie handling
- Select Always allow session cookies
- Click OK to return to the Privacy Tab
- Click Apply then OK
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6. Disable Pop-Up Killers
While using WebCT, if you are unable to view Discussion postings, Quiz windows, and download links, then disable pop-up killers or ad-blockers on your system.
Pop-up killer applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent WebCT from performing properly.
To disable pop-up killers or ad-blockers:
a) Search your hard drive for any software with "pop-up" in the name and disable it. Examples of popular pop-up killer applications include:
- Pop-Up Stopper
- Pop-Up Defender
- Pop-Up Zapper
b) Pop-up killing or ad-blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Disable the relevant setting in the program. Examples include:
- Norton Internet Security 2003
- AOL 8.0
